FAQ

❓ Where can I find out information about the availability and price of the product I need?

✔ You can get current information for your region by calling the toll-free hotline or finding the information on the pharmacy’s website online.

❓ Where can I file a claim regarding the service/fulfillment of my order?

✔ You can leave your request by calling the toll-free hotline. It will be transferred to the head of the regional department, they will sort out the situation and contact you.

❓ I bought medicine, but now I want to return it (I made a mistake with the name/form of release/quantity/dosage, changed my mind, no longer needed, etc.). Why am I being refused a refund?

✔ By the legislation of Mexico, medicines of proper quality can be exchanged or returned within 14–30 days after purchase. To make any exchange or return of an item, please contact the pharmacy where the purchase was made or online support, indicating your receipt and payment method.

❓ How can I place an order?

✔ You can place an order online, at the pharmacy’s website, in the mobile application, or by calling the hotline.

❓ Where can I find out the status of my order?

✔ The status of your order is displayed in your account. You can also clarify information about the status and readiness time by calling the pharmacy selected to receive your order. Contact details of all pharmacies are available on the pharmacy’s website.

❓ I paid for the order online, but partially refused the purchase/cancelled the order. How to get my money back?

✔ If you cancel or partially refuse goods when purchasing an order, the entire amount or difference in cost will be returned automatically within 3 days. Please note that some banks do not send refund notifications. We recommend checking the information in the mobile banking transaction history.

❓ Where can I find out information about current promotions and coupons?

✔ Information about all promotions and special offers is always available on the pharmacy’s website.

❓ I checked the cost of the product on the website and at the pharmacy there’s a different price. Is it possible?

✔ Yes, the prices indicated on the website and in the mobile application are valid only for online orders and may differ from the prices in pharmacies.

❓ Why is the cost of goods different in pharmacies and online?

✔ This is due to a large number of factors, ranging from the supplier to a specific batch and ending with the cost of renting retail premises, their maintenance, etc.

❓ How to purchase the product I need at the price indicated on the website or in the mobile application?

✔ You must place an order for it online.

❓ Are your products genuine?

✔ All the products presented in Mexican Pharmacy are genuine and certificated. We work only with reliable manufacturers that guarantee the quality of the products.

❓ Can you provide additional information about the goods I’d like to buy?

✔ Yes, we can provide all the needed and detailed information about the product and the manufacturer, certificates, and licenses upon the prior request.

❓ Where is my refund?

✔ We do our best to provide as fast a refund as possible usually all the refunds are proceeded within 3–10 working days, but sometimes it can take longer. We can assure you, that all your money will be safely refunded to your account.

❓ Why is it worth buying medications at the Mexican Pharmacy?

✔ The result of the treatment directly depends on the quality, characteristics, and composition of the medications. We value our reputation and each customer’s health, that’s why we strictly keep an eye on everything and only provide premium pharmaceuticals. Additionally, we guarantee the lowest price, that’s why you don’t need to waste your time looking for cheaper analogs.

❓ How can I quickly find the necessary item online?

✔ We’ve put a lot of effort into creating the most comfortable and convenient service for our online users. That’s why you can quickly find the necessary product just by entering the name of the drug, you can also search by selecting a category of interest. You might limit your search to OTC medications or natural products.

Moreover, you can use the list of medications and check the recommended treatment options to treat the symptoms of colds, allergies, rheumatoid arthritis, pain, or any other health concern.

❓ What kind of medications are available online?

✔ When choosing Mexican Pharmacy you can get all the types of needed items presented in different categories, such as vitamins, skin care, baby care products, antibiotics, painkillers, pregnancy items, dietary supplements, etc.